How do you distinguish a professional from an amateur?
When you decide to contact commercial moving companies in Brooklyn NY, it is very important to contact a professional organization. Only then will you get excellent quality services for reasonable money. Finding specialists, however, is not easy at all. In a huge number of firms confused even a person who has repeatedly changed his place of residence. What to say about those who are engaged in it for the first time!
But do not be alarmed. Especially for people who do not know how to distinguish professionals from amateurs, we have developed a special list. It consists of 10 points, each of which describes what you need to pay attention to. Using this information, you will surely be able to make the right choice.
1.Website
Every experienced company has its own website. Amateurs, counting on quick profits, don't waste energy on its development. Professionals also try to create a good reputation and try to attract even those customers who may apply, and in half a year, and 5 years. That is why professionals talk about themselves on the Internet. There you will find a list of services provided by the firm, and the price list, and contacts. Moreover, you will be able to read the reviews left by former clients.
We warn you right away - the presence of a site is not a proof of experience of the organization. About high qualifications indicates only a good worked-out resource, in fact on the promotion it is necessary to spend money and effort. So if you see on the web page just a couple of lines about the company, and a dozen copied from other sources, you can be sure - in front of you is a real dilettante.
2.The amount of information
The amount of information a company provides about itself says a lot. An amateur who is not interested in further cooperation (because he understands that his services, most likely, will cause dissatisfaction) will say only his phone number and address. Although about the latter you may not hear a word. And it's not that the location is kept secret, but that the office doesn't exist at all. However, the street name and house number are usually announced. Often, however, the address is wrong. And sometimes, arriving at the appointed place, the customer is very disappointed with a small room with one table and two chairs.
3. the number of machines and workers
We think at this point in detail no need to stop. All is absolutely obvious. A professional company has a large and diverse fleet. It also has a lot of workers. As for the firm, an amateur, you will see only a couple of modest cars, and about 5 movers.
4.The culture of communication
Only a company that works according to the "here and now" principle, can afford to be rude to its clients. Professionals never stoop to such a level. They are always polite and cultured. Even if you ask the same question three times in a row, they will smile and give you a detailed answer.
5.Related Services
As a rule, amateurs don't provide them. They only do loading/unloading and transporting things. Professionals, on the contrary, will offer you a dozen of the most varied services. They perform packing, assembling/dismantling of equipment, garbage collection, and even cargo insurance.
6. Imposing services
This point is a little contradictory to the previous one. However, when you read it carefully, everything falls into place.
So you contacted the company. Its representatives are happy to offer you not only to move your belongings, but also to collect them, and even to remove the garbage when the work is over. You sincerely thank for the care and say that you only need a car with a driver, and you will do the rest. And here is where the problem arises. It turns out that you can not refuse! Only the transportation your chosen organization is not engaged. It provides a range of services, and you have to pay for all of them.
If you find yourself in such a place, get out of there quickly. It is definitely an amateur company. Professionals care about their reputation and so they will do only what you ask them to do.
7.International and intercity removals.
Inexperienced companies do not take them. They would be with the transportation of the city to cope. Therefore, if the organization is engaged in long-distance and, even more so, international moving, it says a lot.
8. Fixed-price
At first glance, it seems that a fixed price is a good thing. But if you look into this issue, it will become clear that it is not so.
Every move is different. Even the number of items in two one-bedroom apartments can vary greatly. What to say about the rest! One room has a piano and a safe, while the other has no large items. One is on the 10th floor and the other is on the ground floor. So how can the services in these cases cost the same?
In fact, a fixed price is an indicator of unprofessionalism. People just want to make money and entice customers with an average figure. But after all, it shows that you're probably overpaying. And even if not, pay attention to another point.
When do employees want to work well and work hard? That's right. Then when they know they'll get as much money as they deserve. If they have a fixed amount, however, there's no point in them overworking.
9. Quality of Information.
Here it's about what the firm tells you about its actions. The words "We'll do absolutely everything, don't worry" shouldn't reassure you. You can only relax if the representative answers all your questions in detail and clearly. Only experienced employees are well versed in their field. Amateurs can't explain in detail what they will do and how they will do it.
10. Contract
This point is probably one of the most important indicators of professionalism. A good company will never offer you a job without documentation. They are well aware that it will be better for both you and them. Amateurs act differently. They will never enter into a contract with you on their own initiative. In this case, they will not be able at the end of the work to call the amount exceeding the initially agreed upon. And even if you yourself bring up this delicate subject and want to sign official papers, they will only smile sweetly and try to change your mind.